We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) 5. Governance procedures, and legal requirements . • CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING (10%) • Provides & complaints handling • Knowledge of Call Centre Management systems • Resilient. • Proactive. • Action-oriented
management level within a Call Centre of a large operation 2 years experienced in managing large teams across the outsourced call centre environment. Exposure to a full cycle (1 year) of managing and developing
management level within a Call Centre of a large operation. 3-5 years' experience in managing large teams across within the outsourced call centre environment. 2-3 years' experience in managing and developing budgets
Main job function CORE PURPOSE OF THE JOB To oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's services in alignment with regulatory requirements and Bank policies. KEY PERF