Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter suitable candidates for various positions within the call center based on job descriptions provided by hiring recruitment metrics, such as time-to-fill, candidate quality, and diversity statistics, to track progress and experience recruiting for high volume positions Call Centre experience would be advantageous Ability to deal
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
Prepare instructional materials Recruit technical trainers Teach new skills to employees Training follow
Corporate Trainer and Employee Development Lead Remote position, US based company Working hours: 2pm experience Our client is seeking a seasoned Corporate Trainer with a minimum of 5 years of experience to join join their dynamic team. As the Corporate Trainer and Employee Development Lead, you will play a pivotal Program, coaching, training, and developing on-team trainers and employees working towards elevated positions continuously improve training processes. Develop high-quality training materials such as slides, modules, and
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
Driving national certificate; Must be a registered assessor; Must have excellent report writing skills; Excellent
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Call Center staff Needed At least one year call centre experience Ability to handle high volume work duties – Handle inbound calls Maintain accurate records Operate relevant call centre system Generous basic basic plus comm and incentives. The post Call Center staff appeared first on freerecruit.co.za .