DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
Prepare instructional materials Recruit technical trainers Teach new skills to employees Training follow
Call Center staff Needed At least one year call centre experience Ability to handle high volume work duties – Handle inbound calls Maintain accurate records Operate relevant call centre system Generous basic basic plus comm and incentives. The post Call Center staff appeared first on freerecruit.co.za .
Operates as an account manager for the call center's Operations & Quality functions to understand any training intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating
Operates as an account manager for the call center's Operations & Quality functions to understand any training intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying areas effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
that has the same passion for delivering high-quality customer service as you? What if that company was Requirements : At least 3 years' experience in contact centre operational management and strategic planning with
that has the same passion for delivering high-quality customer service as you? What if that company was Requirements : At least 5 years' experience in contact centre operational management and strategic planning with
that has the same passion for delivering high-quality customer service as you? What if that company was Requirements : At least 5 years' experience in contact centre operational management and strategic planning with