customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively functioning, procedures, systems and data of the contact center, which will include daily operations, capacity
deployment and support of Cisco Telephony and Contact Center. Required: CCNP Collaboration certification experience with Cisco Unified Contact Center Express and Cisco Webex Contact Center Experience with traditional
culture of transformation by participating in Nedbank culture building initiatives, businessstrategy professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify alignment with emerging technologies, and impact on Nedbank technologies. Participation in design forums, project (RFP). Design optimal technical solution in the Nedbank technologies. Contribute expertise into a designdocument related to specifi c technology and its impact on Nedbank technology. Participate in proof of technology
experience in support/contact center roles preferred.
Experience: 3-5 years in Salesforce, 3-5 years Contact Center experience, 5 years in the IT industry/Financial Experience: Must-have skills include experience in contact center technologies using AVAYA, IVR, ACD, Voice biometrics biometrics & dialer, etc.
relationships to ensure risk is mitigated in accordance to Nedbank Group Standards. Strategic insights & Client GIA reporting. • Be commercially minded with a Nedbank client centric approach and understand the broader a strategic and competitive differentiator for Nedbank. • The ability of story-telling and writing reports roles and responsibilities .• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
three (3) years' IT Enterprise experience in Contact Centers is preferred. Consultative selling experience
MS Office, and online banking apps such as FNB, Nedbank, and Wesbank. R15 000 CTC with provident fund.