customer satisfaction, and overall efficacy of the contact center. Drive change and optimization objectively functioning, procedures, systems and data of the contact center, which will include daily operations, capacity
culture of transformation by participating in Nedbank culture building initiatives, businessstrategy professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify alignment with emerging technologies, and impact on Nedbank technologies. Participation in design forums, project (RFP). Design optimal technical solution in the Nedbank technologies. Contribute expertise into a designdocument related to specifi c technology and its impact on Nedbank technology. Participate in proof of technology
relationships to ensure risk is mitigated in accordance to Nedbank Group Standards. Strategic insights & Client GIA reporting. • Be commercially minded with a Nedbank client centric approach and understand the broader a strategic and competitive differentiator for Nedbank. • The ability of story-telling and writing reports roles and responsibilities .• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
is ideal but experience with Absa Bank and /or Nedbank is also acceptable. Well skilled and knowledgeable
three (3) years' IT Enterprise experience in Contact Centers is preferred. Consultative selling experience
medical receptionist to work from home in their Contact Center. The shift we need to staff with South African
medical receptionist to work from home in their Contact Center. The shift we need to staff with South African
and responsibilities
achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys