South Africa is looking to fill the role of an Customer Care Agent in the Sales Operations - Field Sales ensure that the customer care centre operates in a manner that supports the customer service excellence responsible to control and monitor the close out of customer complaints in an effective manner and to implement preventative measures not to repeat same errors: Analyse customer complaints and perform trouble shooting to resolve address customer issues. Raise awareness amongst customers and employees about the customer care centre
present company products Demonstrate products to customers Assist management in identifying viable marketing Growth Training on all products and processes (experience not needed) Personal and business growth as well Requirements: Matric or equivalent to N4 Telecoms experience will be advantageous.
with many different levels of personas within customer base as well as internally at Mimecast. This person Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for for the team when dealing with customer incidents and strategies • Driving the defined CX strategy within Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will dashboards, and closed loop programs Presenting customer feedback and analysis regularly to senior executives improvements across the journey Analysing disparate customer feedback sources to present comprehensive views equivalent work experience 5 to 7 years’ data analytics experience drawing customer experience (CX) insights
individual to join their team. Duties: Processing customer experience reports online Picking out facts that are in the subject of your e-mail. The post Customer Experience Analyst appeared first on freerecruit.co
responsible for shaping and executing the customer experience strategy, ensuring seamless interactions
service excellence, and acting as the voice of the customer in all decision-making processes.
Key
business units.
NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with
Microsoft Office Word, Teams and Excel. • Previous experience in Sales would be an advantage. • An interest interest in technology. Salary is dependant on experience. Commission structure to be discussed during the interview
in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands of age. Minimum of 2 years call center experience in customer services and sales. Excellent communication
Join Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office
office in Durban!
As part of our global customer-centric company, you''ll have the chance
around the world, providing exceptional customer experiences primarily through inbound calls. Your responsibilities
Passion for helping others and providing exceptional customer service
Strong interpersonal skills and