Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Job Description
We are looking for customer-focused and results-orientated individuals, with sound
interpersonal skills, to deliver exceptional service to customers across multiple channels.
Key
range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
client is a leading provider of vascular care services, specializing in the treatment of venous.
insufficiency seeking dedicated individuals to join our team as Customer Care
Representatives. If you possess excellent
Position Overview:
As a Customer Care Representative, you will play a crucial role primary
responsibility will be to ensure exceptional customer service through effective communication, technical
S/Subs Company needs the skills of an experience CRM agent for the shipping / export division
Matric
Shipment bookings
Liaise with service providers
Quotes on orders, back orders etc
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
We are looking for a dynamic, customer centric and results driven individual to join the Key Accounts market activities Price surveys Execute and build customer relationships Provide feedback on areas of improvement
exceptional quality and design excellence to our customers, while fostering a culture of creativity, passion
Job Description:
As the Customer Service Manager at Carrol Boyes, you will play a vital by driving our customer experience strategy and deliver unparalleled customer service in an omni-channel include:
Drive and execute the customer experience strategy of the business
Work consistent, and exceptional customer experience.
them to provide excellent customer service to their French-speaking customers. As the global leading online 20Mbps Fibre-Line Responsibilities Moderate all customer reviews and respond to email queries in French response and service levels Follows company policies and processes in order to process customer requests Uses customer service tools in order to provide an accurate response and an exceptional customer experience experience Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional