Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment client service level agreement and operational delivery, whilst also removing the current operations burden to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO 9001, 45001 presentation skills for all purposes (creation and delivery, internal and external purposes – needs high level
Personal Effectiveness Accountable for service delivery through own efforts. Individually accountable