across the STI brands and 1Life brands on all channels with the purpose to create customer loyalty and Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours engagement journeys and marketing campaigns across all channels on the Marketing Automation Platform. Work with teams, including: Customer Relationship Marketing, Direct Marketing, Digital Marketing, Data Science and
across the STI brands and 1Life brands on all channels with the purpose to create customer loyalty and Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours engagement journeys and marketing campaigns across all channels on the Marketing Automation Platform. Work with teams, including: Customer Relationship Marketing, Direct Marketing, Digital Marketing, Data Science and
providing support for fibre to the home including Omni-channel Support via WhatsApp, email and other mediums.
chat and/or phone calls
payments and refunds.
has been gathered through research and/or through direct customer contact into the customer relationship goals, Seeks customer need priorities, Assesses channel relationship needs and expectations Builds Rapport authority to clearly present solutions that link directly to the key objectives and challenges important
has been gathered through research and/or through direct customer contact into the customer relationship goals, Seeks customer need priorities, Assesses channel relationship needs and expectations Builds Rapport authority to clearly present solutions that link directly to the key objectives and challenges important
the product/service, connecting those features directly with customer pain points. Performance Management required to clearly present solutions that link directly to the key objectives and challenges important
the product/service, connecting those features directly with customer pain points. Performance Management required to clearly present solutions that link directly to the key objectives and challenges important