ss bookings and send booking confirmation to customers
you will be responsible to ensure excellent customer service to both
internal and external stakeholders stakeholders through exceptional Payment management of customer accounts &
effective and efficient resolution
Engage with customers to promote and sell lifestyle products. - Build and maintain strong customer relationships exceed sales targets. - Provide exceptional customer service and support. - Must be able to cold call.
with customers to promote and sell lifestyle products.
- Build and maintain strong customer relationships sales targets.
- Provide exceptional customer service and support.
- Must be able to cold
Planning of labour teams, shifts and overtime to meet customer order requirements • Planning of stock holding trucks) • Management of daily and weekly local customers order and ensuring OTIF is adhered to always • loading of trucks (customer deliveries and inter warehouse transfers) • Manage customer/supplier relationships relationships and communication (DC's, service providers and transport companies) • Manage all staff IR requirements
Planning of labour teams, shifts and overtime to meet customer order requirements • Planning of stock holding trucks) • Management of daily and weekly local customers order and ensuring OTIF is adhered to always • loading of trucks (customer deliveries and inter warehouse transfers) • Manage customer/supplier relationships relationships and communication (DC's, service providers and transport companies) • Manage all staff IR requirements
picking of customer orders.
Key Accountabilities and Outputs
Enhanced Customer Service
Maintain
Maintain good Customer relations by delivering on promise consistently.
Feedback on queries, complaints
are consistent with established standards and customer specifications. KEY RESPONSIBILITIES ▪ Design actions from these audits. ▪ Manage QA external service providers (SCS Africa, GOTECH and ECOLAB). ▪ Effective
continually meets the standards required, ensuring customer satisfaction o Manage workflow and quality of in line with business objectives • Investigate customer complaints and ensure effective measures are put
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