escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
service. Administrative Support: Handle incoming calls, emails, and inquiries with professionalism and
service. Administrative Support: Handle incoming calls, emails, and inquiries with professionalism and