in absence of Spa Manager
Front Office Team.
The position is to assist guests with their overnight requests and balance accounts accounts from the day shift. Responsible to check in guests and manage any requests they might have. Ensure Ensure excellent services is rendered and that the guests have a good experience while staying at the property the night shift at the Front Desk
time and date with Transfer Company and with the guest/agent/operator – details to appear on correspondence with the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence properties to be aware of guests special requests to meet and exceed guests expectations Liaise with Reservations/ bookings to Reservations Manager and Front Office. Guest complaints and follow up – communicated to management
time and date with Transfer Company and with the guest/agent/operator – details to appear on correspondence with the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence properties to be aware of guests special requests to meet and exceed guests expectations Liaise with Reservations/ bookings to Reservations Manager and Front Office. Guest complaints and follow up – communicated to management