Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all d
The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strateg
Special note regarding this position: We are looking to appoint people willing to work night shifts from 7pm to 4am. The Candidate would have to report into the office during the day shifts 8am – 5pm for the first 3-4 months of their employment to train them up before they become completely remote
Special note regarding this position: We are looking to appoint people willing to work night shifts from 7pm to 4am. The Candidate would have to report into the office during the day shifts 8am – 5pm for the first 3-4 months of their employment to train them up before they become completely remote