with solutions for any incidents, problems or service requests. Assesses business process requirements standards are developed, they may also need to provide training to users. Project Management In some iterations Customer service orientated, facilitating customer feedback and concerns to drive service improvement
Expanding product knowledge through attending training sessions • Upholding the values of &Beyond; Africa • Good understanding of delivering excellent service to Travel Planner/guests • An in-depth knowledge
the provision of technical services to the internal clients, ensuring service standards are met or exceeded skills Proven working experience in IT support services or relevant experience Excellent knowledge of (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management
facilitating design workshops and conducting end-user training to leading presentations to senior management
professional manner of servicing agents and guests Proactive selling of our products and services ensuring the nature KNOWLEDGE REQUIRED: A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous
Rules Inventory management Strategies and Rules Services Design Highly flexible technical expert with the Experience in exposing BRE rules to JAVA Web Services. Rules Harvesting & Designing, Rules Authoring
cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation
cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation
cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation
cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation