Development and training - Training attended and exams completed for passed: Selected training as per CDP approved and contracted by HR. Ticket SLA Management - ≥ 95% of every month's tickets to be completed within Recovery BIT Tickets SLA IT Service Level Performance Review – Internal IT Department Tickets Disaster Recovery
strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years
international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience
TIMBERMAN Required certifications: Blasting Ticket Onsetter Ticket Mining experience