play a vital role in ensuring exceptional customer service and maintaining the highest quality standards non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must evaluate customer interactions, provide feedback, and report to campaign team leaders. Handle customer service and polite manner. Demonstrate excellence in customer service by achieving specified performance standards standards. Build rapport with both customers and suppliers. Ensure that the SLAs are met and exceeded with
play a vital role in ensuring exceptional customer service and maintaining the highest quality standards non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must evaluate customer interactions, provide feedback, and report to campaign team leaders. Handle customer service and polite manner. Demonstrate excellence in customer service by achieving specified performance standards standards. Build rapport with both customers and suppliers. Ensure that the SLAs are met and exceeded with
is to contact potential customers, answer questions about products or services, generate interest in those those products or services, and work to close sales.
Responsibilities:
Call >
Call allocated customers daily as per call cycle.
Handle incoming sales or general
Inform customers of products out of stock or of obstacles to efficient service delivery.
Assist
delivering exceptional customer service. This role plays a crucial part in ensuring customer satisfaction and efficient workflow. Customer Service Excellence: Maintain the highest level of customer service by ensuring orders processed accurately, deliveries are on time, and customer inquiries or issues are addressed promptly and and professionally. Monitor and manage the Customer Complaint Rate KPI. Inventory Management: Implement processing workflows, ensuring faster delivery to customers. Monitor and manage Order Lead Time KPI. Safety
delivering exceptional customer service. This role plays a crucial part in ensuring customer satisfaction and efficient workflow. Customer Service Excellence: Maintain the highest level of customer service by ensuring orders processed accurately, deliveries are on time, and customer inquiries or issues are addressed promptly and and professionally. Monitor and manage the Customer Complaint Rate KPI. Inventory Management: Implement processing workflows, ensuring faster delivery to customers. Monitor and manage Order Lead Time KPI. Safety
operations including maritime, over-the road, rail, customs, and warehousing? Essential function working hands operations including maritime, over -the road, rail, customs, and warehousing Sage experience advantageous Advanced stock control, transportation and customer pick-up and delivery services and requirements. Planning and operations. Liaise and negotiate with logistics service providers. Keep track of quality, quantity, stock
operations including maritime, over-the road, rail, customs, and warehousing? Essential function working hands operations including maritime, over -the road, rail, customs, and warehousing Sage experience advantageous Advanced stock control, transportation and customer pick-up and delivery services and requirements. Planning and operations. Liaise and negotiate with logistics service providers. Keep track of quality, quantity, stock
in ensuring that the products are delivered to customers efficiently and on time, while also optimizing operations including maritime, over -the road, rail, customs, and warehousing Sage experience advantageous Advanced stock control, transportation and customer pick-up and delivery services and requirements. Planning and operations. Liaise and negotiate with logistics service providers. Keep track of quality, quantity, stock
and sell company services using solid arguments to existing and prospective customers in your zone allocation Establish, develop and maintain positive business and customer relationships. Prospect for new clients through Expedite the resolution of site issues to maximize customer satisfaction. Achieve agreed upon sales targets accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations
in ensuring that the products are delivered to customers efficiently and on time, while also optimizing operations including maritime, over -the road, rail, customs, and warehousing Sage experience advantageous Advanced stock control, transportation and customer pick-up and delivery services and requirements. Planning and operations. Liaise and negotiate with logistics service providers. Keep track of quality, quantity, stock