to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such as required and updating the resolutions on IT Service management systems. Supporting and assisting in Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play to users while continuously striving to improve service quality and efficiency.
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accordance to required response time, quality and service delivery standards.
Infrastructure Services: Where Innovation Meets Impact.
We are seeking X3 Service Desk Agents I to to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical Years’ experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such as required and updating the resolutions on IT Service management systems. Supporting and assisting in Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
Accurately communicate via telephone, Team Viewer, Any Desk, Email, Skype, etc. in clear informative written without the use of jargon · Provide excellent service to customers and meet expectations based on agreed maintain resolution times as specified in the company service level agreement · Own customer issues through to required. · Ensure all service calls are closed on time · Assist the Service Desk Manager with ad-hoc projects
consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing REQUIREMENTS: Service Coordination and Operations Management skills Customer Service experience Knowledge correspondence. Apply here: https://www.datafin.com/job/service-desk-coordinator-onsite/ OR e-mail a Word copy of and mention the reference number of the job. Service, Desk, Coordinator, Onsite,
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Lead the support groups in providing support services, reporting on performance of the team against and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relationship (both Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical captures operating data onto the information system/s to enable access to reliable data and reporting for Desire and commitment to providing exceptional service to customers Self Management Time management skills