shopping experience is in line with the agreed service levels Manage operational standards and ensure that controls
owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that Monitor and reports on service levels as well as closely monitor Incident Management System Dashboards for
commitment, and expectations to high service levels and manage escalations adequately
commitment, and expectations to high service levels and manage escalations adequately Manages the entire commitment, and expectations to high service levels and manage escalations adequately Excellent written
volume and ensure service levels are met and improved. Business Continuity Management:
-Understand downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent
technical issues within the defined service level agreements Managing escalations efficiently, ensuring
delivery aligned to the service level agreement Ensure performance management system is fit for purpose
delivery aligned to the service level agreement Ensure performance management system is fit for purpose
an Engineering Company in the East Rand is looking for a suitable person to employ in the position of Customer Service Supervisor. This position needs a person with a technical background as a Sales Representative. The suitable person will have a minimum of 3 years experience in a similar position.
an Engineering Company in the East Rand is looking for a suitable person to employ in the position of Customer Service Supervisor. This position needs a person with a technical background as a Sales Representative. The suitable person will have a minimum of 3 years experience in a similar position.