Standard Bank Call Centre Manager Jobs in South Africa
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Team Leader: Fraud Analysis (bank Call Centre)
Talenco Recruitment Specialists
Sandton
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent testing new functionality affecting fraud operations Manage employees by ensuring continuous communication of systems Manage escalations (high risk / significant incidents) Monitor the Case Management System Ensure
share this job on whatsappCampaign Manager (call Centre)
Pretoria
25,000.00 Monthly i>
Campaign Manager (call Centre)
Accredited Resource Consulting ServicesSouth Africa
PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess this role. As a Campaign Manager, you will be responsible for building and managing campaigns using various RealConnect. Additionally, you will be tasked with managing data sets and utilizing your knowledge of the collections environment, with a specific focus on a Bank as a portfolio. If you are a detail-oriented individual RealConnect Managing data sets Knowledge of the collections environment, specifically a Bank as a portfolio
Call Centre Operations Manager
Pg GroupBedfordview
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Call Centre Manager
HeadhuntersSouth Africa
industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful in Business Management or related field. 5 Years' management experience in a Call Centre environment & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – attention Responsibilities and expectations but not limited to: PEOPLE MANAGEMENT: Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure. Document performance agreements for
Call Centre Manager
Johannesburg
Monthly Business Management or related field.
PEOPLE MANAGEMENT:
- Build & maintain relationship with each individual who is part of the call centre structure.
- Document performance agreements and address immediately (involve Training, QAs, Manager, and relevant stakeholders, if needed).
- Weekly
Call Centre Operations Manager Bedfordview
Pg GroupBedfordview
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Call Centre Team Manager Sandton
NutunSandton
experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents Agents in achieving required input and output standards culminating in achievement of revenue and client Collection Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: Acceptable time frames. • Manage agents who do not meet required performance standards through the internal
Call Centre Agent 2024
The Unlimited GroupDurban
Durban. We are seeking enthusiastic and energetic Call Centre agents to join our incredible team. You will
Call Centre Agent Durban
Saflin Consulting LtdeThekwini
R10k - R15k skills. Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented approach. Patience and ability to manage stress. Strong problem-solving skills. Effective Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
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