To lead a team of second line technical support agents, ensuring swift and effective resolution of customer Managerial: • Lead and motivate a team of technical support agents. • Conduct performance evaluations and
Managerial:
- Lead and motivate a team of technical support agents.
- Conduct performance evaluations
through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize
through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize
Performs IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies, and supports opera