Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance
troubleshooting problems and take ownership of assigned tickets. Computer Science, Information Technology or related
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
orchestrating harmony in compliance with SARS's Agent Appointment and BCEA. Navigate the labyrinth of
orchestrating harmony in compliance with SARS's Agent Appointment and BCEA. Navigate the labyrinth of
address raised issues promptly Handle support tickets and review technical documents and reports Investigate
open/post an incident through Corporate MIS ticketing system Continuously Improve - Preventative Support