is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
out emails and responding to queries Screening of calls Keeping all filing up to date Archiving Attend relevant uncaptured/outstanding/missing invoices or credit notes Calling suppliers for outstanding documents Collecting
out emails and responding to queries Screening of calls Keeping all filing up to date Archiving Attend relevant uncaptured/outstanding/missing invoices or credit notes Calling suppliers for outstanding documents Collecting
balances and past due accounts, with e-mails and calls. Account Reconciliation: Reconcile accounts receivable escalating issues as necessary. Working with Collection calls, Credit control and undertake A/R open item coding
balances and past due accounts, with e-mails and calls. Account Reconciliation: Reconcile accounts receivable escalating issues as necessary. Working with Collection calls, Credit control and undertake A/R open item coding