turn-around time, as well as resolving complex product related queries. As a Call Centre Agent - Service signatures by following the legislative, compliance and product process and procedure guidelines. Use of telephone create a combined centre of excellence. - Adhere to product, legislative and compliance processes, and procedures accountability for personal daily and monthly targets (production, quality and client satisfaction). - Make active interaction with clients, intermediaries, investors, product specialists, operations areas, and other internal
turn-around time, as well as resolving complex product related queries. As a Call Centre Agent - Service signatures by following the legislative, compliance and product process and procedure guidelines. Use of telephone create a combined centre of excellence. - Adhere to product, legislative and compliance processes, and procedures accountability for personal daily and monthly targets (production, quality and client satisfaction). - Make active interaction with clients, intermediaries, investors, product specialists, operations areas, and other internal
with profiling the client with the best suitable product and underwriting criteria; Advising brokers to clients' needs in terms of the correct cover and product; Assisting in implementing solutions for improvement;
with profiling the client with the best suitable product and underwriting criteria; Advising brokers to clients' needs in terms of the correct cover and product; Assisting in implementing solutions for improvement;
functioning of claims management processes across all product lines to drive efficient client serving and customer administration systems and IT applications for all product lines, both life and non-life.