Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work
linked to GRN's where applicable. Prepare clearing agent invoice packs in line with SOP's. Sourcing and checking dealing with the financial aspects of clearing agents and shipping lines advantageous. Experience in
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information