the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and achieve SLA targets to achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
production facilities. We are an accredited training center with SAIPA and are looking for a candidate to do
demonstrate a genuine interest in building their career centered around investments. Duties & Responsibilities:
demonstrate a genuine interest in building their career centered around investments. Duties & Responsibilities:
Respect, Accountability, Client-driven, People-centered) and strong Ethics
relationship building to place the customer at the center of the organisation.
Respect, Accountability, Client-driven, People-centered) and strong Ethics; • Ability to work under pressure