programs and strategies as Head of its Member Services Department. Job Purpose: As part of the Executive manage the operations and delivery of the Member Services team. You will lead and motivate the team to drive
product lines to drive efficient client serving and customer centricity.
1. Operations Management:
claims processes and strategies to adherence to service level standards.
financials in partnership with the Global Business Service Center and supporting the business across various and business requirements to ensure effective service delivery and maximised recoverability. • Monitors with internal customers on inquiries and issue resolution by directly responding to customer's emails or will also meet with customers to resolve. • Provides excellent customer service to business partners
main purpose will be to provide excellent customer service to clients and the dealership through vehicle Administering the finance & insurance data Ensuring customer satisfaction is met Education and Training Requirements:
with internal customers on inquiries and issue resolution by directly responding to customer's emails or For more complex inquires, will also meet with customers to resolve. Review & approve journal entries document tasks performed Provides excellent customer service to business partners located throughout the • Multinational experience preferred • Shared Services environment experience preferred
with internal customers on inquiries and issue resolution by directly responding to customer's emails or For more complex inquires, will also meet with customers to resolve. Review & approve journal entries document tasks performed Provides excellent customer service to business partners located throughout the • Multinational experience preferred • Shared Services environment experience preferred
Admin/Finance team (desirable) Familiarity with customs documents and foreign payments (desirable) Skills invoice with corresponding commercial invoice and customs documents Keep accurate records of preparation
monthly, quarterly gross margin analysis by brand by customer type Assist in month-end closing, prepare journal schedules to management Highlighting problematic customers to Exco Submission of monthly provisions Prepare
expertise. Bookkeeping, accounting reports and related services. Assurance, review and compilation of Annual Financial submissions of VAT201 and EMP201. Ad hoc related services (risk assessments, client advice, valuations)
growth and delivering top-quality goods to our customers. We are seeking a highly skilled and motivated