Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
Monitoring of cash flows from different cost centres to inform better investment strategies. Stakeholder Manage the overall performance of all PPO cost centres, management of risks, and financial reports. Professional
Monitoring of cash flows from different cost centres to inform better investment strategies. Stakeholder Manage the overall performance of all PPO cost centres, management of risks, and financial reports. Professional
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
General
? Contract Duration: 5 years
? Centre: Head Office, East London
? Salary: Level:
Daily reconciliation of Cash Cover, collateral, Call and Margin accounts
Daily reconciliation of Cash Cover, collateral, Call and Margin accounts Ensuring attention to detail
(PDP) for all staff members. Create inter-regional centres of excellence and a business partnering approach (PDP) for all staff members. Create inter-regional centres of excellence and a business partnering approach