performance and output of the Service Centre Consultants to drive operational service delivery. The candidate objectives, performance standards and policies. Train and onboard new employees. Perform quality checks achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate
delivered systems; process; services and solutions are aligned. Identify training courses and career progression Identifying trends. Minimum Experience Leve l 2- 4 years services environment Technical / Professional Knowledge
delivered systems; process; services and solutions are aligned. Identify training courses and career progression Identifying trends. Minimum Experience Leve l 2- 4 years services environment Technical / Professional Knowledge
You will be responsible for staff management and training, budgeting, At least 5 years' financial/management
Accreditation of prospective business partners (retailers, service providers and wallet holders); Management of the
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth