procedure. · Treating customers fairly policy. · Complaints management framework. · Conflict of interest of Interest register · Replacement register · Complaints register. · Gift register · Advertising register transaction monitoring Complaints Officer · Investigate complaints as defined in complaints framework. · Report Report complaints statistics as per complaints framework · Resolve / escalate complaints as per complaints
procedure. · Treating customers fairly policy. · Complaints management framework. · Conflict of interest of Interest register · Replacement register · Complaints register. · Gift register · Advertising register transaction monitoring Complaints Officer · Investigate complaints as defined in complaints framework. · Report Report complaints statistics as per complaints framework · Resolve / escalate complaints as per complaints
First point of contact for employee complaints Assisting with complaints logging Completion and collection
First point of contact for employee complaints Assisting with complaints logging Completion and collection
with key clients, manage client feedback and complaints. Quality assurance: Ensure the overall quality
calls from customers, dealing with queries and complaints. Reading and responding to emails and uploading
Vouchers Attend to and resolve supplier queries and complaints Monthly Reporting: Perform forecasting of monthly
areas of concern Review, register and resolve complaints received from clients Maintain the key individual
areas of concern Review, register and resolve complaints received from clients Maintain the key individual
areas of concern • Review, register and resolve complaints received from clients • Maintain the key individual