on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
diligence disciplines. Training, mentoring and coaching of Account Managers Provide advice to Business knowledge sharing in the team and cross functional Coaching and mentoring of team members To evaluate and of proposed financial structures Competent in coaching and mentoring of team members.
potential opportunities for expansion Provide ongoing coaching, mentoring, and performance management to the area Experience in team management, including coaching, performance evaluation, and capacity building
potential opportunities for expansion Provide ongoing coaching, mentoring, and performance management to the area Experience in team management, including coaching, performance evaluation, and capacity building
risk management. Mentoring and coaching of team members, including coaching in effective query management
risk management. Mentoring and coaching of team members, including coaching in effective query management
risk management. Mentoring and coaching of team members, including coaching in effective query management
and implement across teams. Actively engage and coach Senior Ops Managers on operational issues to ensure performance. Assist with workforce planning issues. Coach Senior Ops Managers on workforce issues Sign off expectations of internal and external customers. Coaching Skills: ability to deliver constructive feedback
develop direct subordinates, including feedback, coaching, work allocation, training, problem resolution are consistently met. Experienced in leading, coaching, mentoring, and developing teams to achieve their