Customer Training Support Consultant (POS 24063)
Somerset West
R 20 000 packages
Closing Date: 31 March 2024
change, and achieve the business objectives they care about most. To learn more about us, visit our website Description: Using telephone and email to contact customers to ensure payment of outstanding invoices are are made on time Maintaining contact with customers to ensure invoices are clear for payment Resolving internal requests from customer, copy invoices, reconciliations, copy credit notes. Distribution of customer statements levels Experience in calling customers Ability to handle difficult customers in a calm manner Excellent
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance legislation. This will include the checking of Client Care documents, suitability letters and business submissions submissions for final submission. Updating Client Care documents and business documents to required standards
include you The people who thrive here genuinely care about making a difference, are self-motivated and Literate Excellent Problem-solving skills Empathy and customer understanding Calm under pressure Positive attitude
include you The people who thrive here genuinely care about making a difference, are self-motivated and Literate Excellent Problem-solving skills Empathy and customer understanding Calm under pressure Positive attitude
limited to:
Timely and precise generation of customer billing documents, including invoices, credit
point of contact for both internal and external customer inquiries, promptly addressing concerns and escalating
when necessary
Proactively reach out to customers to address overdue payments and outstanding invoices
Conduct reconciliations and settlements for customer transactions, maintaining accurate records of
records of collection efforts, communications, and customer contracts to facilitate efficient management of
/>Process all customer invoices and reconcile accounts monthly
Send all customer statements to customers
customers on a weekly basis and follow up on payments
Maintaining fixed assets register
business offers an extensive fully imported and custom-built product range that will satisfy any specific Reconciling bank statements. Prepare customer invoices. invoices Printing of customer age analysis and follow-up payments due and customer queries. Reconciling debtors where necessary and following-up on customer queries and supplier queries and differences. Sending out customer statements. Petty Cash - capture expenses and insurance, vehicle licencing, training, supplier and customer contacts, regulatory compliance, etc. Ad hoc duties
igration specialists assist new and existing customers with complex integrations and migrations of their li>Responsible for solving customers cases through a variety of customer contact channels which include documents
with stakeholders, handle customer queries and issues and growing the customer base, also form part of
of this role.
Are you customer focused with strong leadership skills? This might be the role