Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized do:
collections
r />The candidate will be managing the shared services collections division of the group and responsibilities team
intermediary services between insurance companies and clients.
Provide good customer service to maintain
maintain and retain clients.
Expand customer base.
Sell life policies that payout on death.
/>The company provides comprehensive automotive services including vehicle financing, insurance, maintenance
supply. It is known for its commitment to customer service, innovation, and industry expertise, aiming
deliver high-quality automotive solutions to its customers
This role reports to the CEO and will
increase market share, provide exceptional customer service, and build relationships with current and current and future customers Provide after sales service and regular entertainment of customers Establish and maintain healthy prospect pipeline Achieve agreed customer visits Conduct market and competitor analysis the ability to quickly build rapport with both customers and colleagues Market Intelligence Cost Control and creativity Dependability & reliability Customer orientated people person Integrity & credibility
increase market share, provide exceptional customer service, and build relationships with current and current and future customers Provide after sales service and regular entertainment of customers Establish and maintain healthy prospect pipeline Achieve agreed customer visits Conduct market and competitor analysis the ability to quickly build rapport with both customers and colleagues Market Intelligence Cost Control and creativity Dependability & reliability Customer orientated people person Integrity & credibility
Africa's financial services industry. They are passionate about financial services and the good it can improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Operations functions. Qualifications: • Minimum 3 years customer experience in Life insurance industry • Financial/Statistical experience in working with client and/or intermediary service providers. Experience • Sound knowledge of Business
Africa's financial services industry. They are passionate about financial services and the good it can improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Operations functions. Qualifications: • Minimum 3 years customer experience in Life insurance industry • Financial/Statistical experience in working with client and/or intermediary service providers. Experience • Sound knowledge of Business
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses