a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager referring agents for training when necessary. Leads verification, management and generation. All agents to be
Description Job Title: Collections Agent Location: Gqeberha A Collections Agent is responsible for managing credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements
Purpose of the Role: A Collections Agent is responsible for managing and recovering outstanding debts credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements
Purpose of the Role: A Collections Agent is responsible for managing and recovering outstanding debts credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager referring agents for training when necessary. Leads verification, management and generation. All agents to be
Job Position: Debt Collections Agent Ref: 4725 Location: PE/Gqeberha Salary: R10 000 per month commensurate
Description Job Title: Collections Agent Location: Gqeberha A Collections Agent is responsible for managing credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing