currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License . Team Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
NWI001851-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with
NWI001851-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with
currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License . Team Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
individuals with strong customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core environment, possess excellent customer service ability being able to handle customers well and have strong focus
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability
The position is responsible for promoting risk and regulatory compliance by identifying, quantifying, reviewing, evaluating, and measuring risk to ensure that all risk categories are identified and managed in accordance with regulatory compliance and audit requirements, approved risk tolerance, risk
proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations and personal conduct) Monitor calls to ensure that dialogue with customers meets the required standard