manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Merchant West is one of the largest privately-owned providers of specialised financial solutions and advisory services to businesses and high net worth individuals in South Africa. Founded in 1998, Merchant West provides tailor-made lending, wealth management, asset management and transactional solu
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
documents by departments. General assistance - phone call management. Managing store documentation. Multi-skilling Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
opportunity for you Cold Calling Experience : Prior experience with cold calling US customers is essential and as part of a team. R12 000-R14 600 Cold Calling Experience : Prior experience with cold calling US customers and the ability to work both independently and as part of a team.
opportunity for you Cold Calling Experience : Prior experience with cold calling US customers is essential and as part of a team. R12 000-R14 600 Cold Calling Experience : Prior experience with cold calling US customers and the ability to work both independently and as part of a team.
least 2 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
industries, including FMCG, Financial Services, Call Centres, Retail, Publishing, Manufacturing, IT, Legal are excited about the future and invite you to be part of this journey. Thank you for considering O'Brien