performance through counselling, training, and corrective action. • Manage disputes/ grievances/ changes Follow up on Breakdowns, assist controllers • Service handovers on new machine delivery with sales • products/delivery against targets and take timeous corrective action. • Customer backordered parts follow ups as applicable, from the job cards/service reports after every service and repair has been carried out • • Tracks analyse and report metrics or client service levels • Ensure the successful landing of new clients