tasks, such as managing aftersales & site service records, databases, handling customer complaints administrative support to the department (Spares & Site Services). Monitoring and reporting on key performance to improve the company's aftersales & site services and enhance client satisfaction. Work closely project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
(process mapping and improvement)
advantageous
is a renowned firm offering expert consulting services in civil, structural, mechanical, and electrical
mechanical / industrial engineering and/or financial services industry will be an advantage
Independently