he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
maintain escalation process for Blitz, A, B, C-Calls as outlined in procedure requirements Maintain and