and technical assistance to team members Review customer service orders Review work orders Handle warranty breakdown issues are attended to Build strong customer relationships Minimum Requirement Technical studies
approved repair center, delivering high-quality service with a strong focus on customer satisfaction. Responsible Responsible for mentoring and leading all repair center staff. Key Responsibilities: Oversee the daily departments to ensure seamless operations and customer satisfaction. Troubleshoot and resolve any technical
provide expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful maintains machine history file for each machine at a customer site Conducts delivery inspection of the machine machine Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP PowerPoint - Intermediate CSS Portal KMG – Advanced EPQ Care - Advanced Komtrax - advanced Salaried - D4
team in Johannesburg Responsibilities : Ensure customer satisfaction by correctly addressing the needs faulty SMEG products for internal and external customers. Complete required administration in the service service process by monitoring and resolving open calls and awaiting spares. Repair household appliances through ensure fast, flexible, and expert service to every customer. Provide knowledgeable and courteous repair service to improve business performance and enhance the customer experience. Perform miscellaneous duties as assigned
health and safety, legal, environmental, and duty of care requirements. Develop and manage project plans for preventive maintenance best practices and reliability-centered maintenance principles Experience leading and
health and safety, legal, environmental, and duty of care requirements. Develop and manage project plans for preventive maintenance best practices and reliability-centered maintenance principles Experience leading and
Promote products/services in the region to all customers. Drive site support teams to defend existing installation support to develop winning proposals. Travel to customer sites and engineering firms to troubleshoot, consult English. Proficiency in other languages, spoken by customers in the region, will be advantageous. Business Microsoft Dynamics, SAP etc. Experience in service center, inventory, and warehouse management will be advantageous
learning and benchmarking purposes Adds value to customers operations e.g. conduct site investigations, application operational staff and customers on Komatsu machine ICT systems. E.g. EQP-Care, Real Display, PLM Reports Particularly Excel (Master) KSA systems - Komtrax EQP Care and Business Objects Valid Driver's license D3
and pertinent data into PDM software like Team Center Ensuring design compliance with supplier specifications outcomes Analyzing outcomes rigorously against customer requirements and industry benchmarks Facilitating
and pertinent data into PDM software like Team Center Ensuring design compliance with supplier specifications outcomes Analyzing outcomes rigorously against customer requirements and industry benchmarks Facilitating