providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
Responsibilities: Customer Interaction: Serve as the primary contact for customers requiring auto electrical electrical services. Provide top-notch customer service by efficiently addressing inquiries and concerns concerns. Conduct comprehensive consultations with customers to grasp their auto electrical issues. Job Coordination: standards. Conduct post-service follow-ups with customers to guarantee satisfaction. Administration: Utilize focus on field service coordination. Excellent customer service and communication skills. Technical knowledge
efficiently to meet strategic goals and satisfy customer requirements.
objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns booking of all jobs on mobile tech. Facilitating customer calls, complaints and queries; ensure it is followed followed through and communicate process / result to customers. Plan & arrange for machines to come to the out; ensure timeous feedback / communication to customers. Processing of Service, Maintenance Agreements
requirements
* Support & Maintenance of Customer base - Technical
Support
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/>* Ensure Development of New/Potential Customers
* Willing to work Overtime, if and when
premises or at customer sites in a timely and cost-effective manner so that customer and company requirements communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance service / maintenance programs. Provide complete customer satisfaction in a polite and professional manner (Field Service Team Leader and Controller) and customer. Submit service and maintenance job cards to invoicing
using both internal and external resources to meet customer specific requirements Refine and review designs manufactured Meet all strategic goals and satisfy customer requirements Manage the Design Project team to appropriately New product development that meets customer specifications and complies with internal and work instructions, etc Manage relationships with customers Identify and make recommendations for improvements
that the business is evolving to meet changing customer expectations in terms of digital platforms. Advise the effective resolution of customer queries in order to ensure customer satisfaction and retention. and exceed M/Importer target in alignment with Customer Service Index. Develop and ensure implementation exceptional customer service. Develop and manage sustainable relationships with customers that contribute contribute to a culture of customer service excellence. Manage 3_CLIENT relationships and data basis (CRM system)
Maintenance of Customer base - Technical Support Ensure Development of New/Potential Customers Willing to