Centurion / Durban / George / Cape Town The Technical Support Technician at the client plays a crucial role in in providing technical assistance and support to customers, internal teams, and field technicians. This service abilities Technical Support: Provide prompt and effective technical support to customers and internal customer interactions and technical issues in the support ticketing system. Customer Service: Guide customers Escalate complex technical issues to senior technical support staff or relevant departments, as required. Follow
forecasting order intake with a roadmap plan in support of the same. Establish and review fixed pricing assembly and sub-assembly items are priced correctly on SAP. Expedite all supply orders. Assist finance with for each individual and providing the necessary support and guidance. Ensure all weekly and monthly reports of contract law and pricing. Analytical skills. SAP. Knowledge of aluminium smelter / heavy industry
RESPONSIBILITIES AND KEY RESULTS AREAS Technical Support and Maintenance Control Performs daily planned process instructions. Provides ad hoc technical support throughout the Factory as and when instructed. REQUIRED SKILLS Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
composition. Support all variable speed drives, PLC'S and HMI'S. (Rockwell, Siemens etc) Support all network activities; recommend modifications. Provide technical support to instrumentation technicians. Ensure safe and instrumentation, HAZOP studies, PID's and quality standards. SAP Experience
maintenance management system, Maximo or similar (SAP).
quality. ▪ Seeks out and propose new vendors to support the supply chain and mitigate single source supply Sound knowledge of computer systems (MS Office, SAP R3, Other). ▪ Self-motivated, proactive, team contributor
quality. ▪ Seeks out and propose new vendors to support the supply chain and mitigate single source supply Sound knowledge of computer systems (MS Office, SAP R3, Other). ▪ Self-motivated, proactive, team contributor
understanding of the various legislation and applicable standards (OHSACT, Regulations and NEMA, Air (required to liaise with third parties: SAMSA, COL, SAPS & TNPA) Ability to work proactively, in a disciplined
understanding of the various legislation and applicable standards (OHSACT, Regulations and NEMA, Air (required to liaise with third parties: SAMSA, COL, SAPS & TNPA) Ability to work proactively, in a disciplined
position is to provide engineering and technical support to the operations – through development and / or operating procedures, technical development and support to staff, improving plant optimization, and improving statistical methods and root cause analysis. Application of lean methodologies Operational improvement of manufacturing processes and facility layout Supporting relevant departments to achieve company goals