Job Objectives
Solid grasp of all technical requirements in the Lutron product line
Development
/>Efficient management of RMA processes
Technical and design assistance to dealers on Lutron lighting
Requirements:
- Min 3 years in a technical support role (Smart home industry preferred)
We are seeking a Technical Manager, also known as a Flying Doctor, who will be responsible for providing providing expert technical support and guidance across various locations. This role involves extensive travel travel to diagnose complex technical issues, support our service teams, and ensure the highest standards specialized technical assistance and troubleshooting. Diagnose and resolve complex technical faults in techniques. Develop and implement best practice technical procedures and standards to enhance service quality
an existing base of dealers as well as product/technical training for new Lutron dealers. Co-ordination completion Job Objectives Solid grasp of all technical requirements in the Lutron product line Development documentation Efficient management of RMA processes Technical and design assistance to dealers on Lutron lighting projects Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) -
We''re Looking For:
Execute new technical integrations to support related activities Maintain and manage technical product support inquiries Train, guide and mentor junior/fellow technical staff in their day-to-day functions Assist and Commercial Solar Storage projects experience Advanced Technical Knowledge concerning storage, Solar and back up systems Hybrid Solar Systems Design, Install and Technical Support Knowledge of the solar and electrical
clients. You will be instrumental in gathering technical requirements, developing detailed requirement crafting customer proposals and quotations. Your technical expertise will guide projects from initial client
engineering design and do the site assessments and technical evaluations to ensure optimal solutions and design with the draughtsman in the view of creating technical drawings for substations and lines construction power system design objectives.
candidate will be responsible for creating precise technical drawings and plans that are essential for the
Responsibilities:
clients. You will be instrumental in gathering technical requirements, developing detailed requirement crafting customer proposals and quotations. Your technical expertise will guide projects from initial client Customer and site visits to collect all necessary technical details and requirements from customers to accurately and quotations to clients. Serve as the primary technical contact for clients throughout the project lifecycle ability to think analytically. Proficiency in technical writing and documentation. Ability to manage multiple
experience: