The Asset Care Specialist is required to provide specialist expertise in asset care through:
professional relationship with internal and external customers. Embrace the company safety culture. Put safety
and technical assistance to team members Review customer service orders Review work orders Handle warranty breakdown issues are attended to Build strong customer relationships Minimum Requirement Technical studies
technical assistance to team members
•To discuss matters with service advisors and customers as required and provide lucid explanations •To vehicle care and safety whilst performing functions •To ensure vehicles are returned to the customer after condition •Correct write-up's of job cards •Ensure customer satisfaction is of the highest leve •Work on Saturdays
scheduled time Ensure continuous improvement of asset care management To give direction to Assistants and contractors of responsibility Support asset care and optimization to ensure customer needs are met Assist the engineering ensure the health and safety of employees it is taken care of through safely maintaining equipment Maintain
learning and benchmarking purposes Adds value to customers operations e.g. conduct site investigations, application operational staff and customers on Komatsu machine ICT systems. E.g. EQP-Care, Real Display, PLM Reports Particularly Excel (Master) KSA systems - Komtrax EQP Care and Business Objects Valid Driver's license D3
should be able to work with a team to ensure customers overall experience exceed their expectations and premium brand
machine checks, repairs, and servicing as per customer requirements. Managing and controlling the smooth Testing, and servicing. Co-operating in machine care and safety whilst working on machines. SHEQ & environment. Ensuring machines are tested, returned to customer after-service in a neat and clean condition. Ensuring cost-effective and accurate remedy to the fault or customer complaint. Completing all necessary forms and communication with staff, across departments, customers, and service providers. Grade 12 or equivalent
and stamping of job cards and delivery notes by customer representatives Make decisions on site about the corporate clothing and is well presented Maintain and care of company assets: Plan maintenance of vehicles times Customer Liaison: Liaise with customers on site in a professional manner Ensure customer satisfaction