to site early. COQ collections Update Collection Agent on Chatter of Work Order Immediately report serial SONIC Merchants called for installations and training for all low touch All merchants called for installations pack reaching merchant FF will schedule and tech to call same day Processes: Daily Usage of Optimo route Reduce cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve
invoice, clearing documents…). Work closely with agents to expedite deliveries, and with customers, on