themselves and their team to meet targets & goals. Customer: CSAT scores across Operations Offering excellent installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve telephonically People Management Coordinating Flexible Resilient Customer centricity Initiative Committed Motivated Quality-driven
communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance