client service expectations and be able to work independently with little supervision. Drive service success targets & goals. Customer: CSAT scores across Operations Offering excellent service. Attend to installs installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve telephonically
and foremost an expert for performing all customer service work (inspection) and defined assembly/ maintenance cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories and maintenance towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows image of the product and the service organization, thus contributing to customer satisfaction as well. Supports to the workshop bay. Performs all maintenance services in accordance with manufacturer's specifications
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. activities required to provide effective supply and services to our clients. This position also plays an integral parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake
Ladysmith Industry: Forklift (Material Handling Field Service & Workshop) Ref No.: TRG 2106 Salary: Market TECHNICIANS (with experience in servicing and repair of forklifts with field service and/or workshop exposure Ladysmith. Servicing of material handling equipment and maintaining forklift serviceability to specified according to set procedures by delivering quality service / maintenance. Perform accurate diagnosis / troubleshooting communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance
and devices • Liaising with internal customers, external customers, and suppliers regarding technical issues
solutions for continuous improvement Ensure that the service providers limit of authority is strictly adhered mitigation measures Ensure all safety files for service providers are reviewed and approved prior to starting