PTA000209-CDW-1 Our Client is looking for a Operational/Training Manager, located in Sandton. Key Responsibilities: Management: Oversee all aspects of the customer service center's operations, including staffing, resource and performance standards to ensure high-quality service delivery. Monitor key performance indicators (KPIs) and effective manner. Training Administration: Develop and administer training programs for new hires and knowledge to excel in their roles. Create training materials, manuals, and resources to support ongoing