Proactive reporting of daily backups Daily check of NAS device readiness for backups Reporting: Monitor Monitor, report and escalate on server and network capacity thresholds of the ICT infrastructure to ensure infrastructure in accordance with SLA's Monitor, report and escalate on any client end issues Mobile Device software Manage leavers procedure Providing periodic reporting on information security issues Support levels:
support Use IT Management information (Microsoft reports) to proactively manage IT incidents and monitoring check daily, weekly and monthly environment health reports Help co-create the relevant information for the