Administrator, Desktop Support & Facilities person to join their team. Day to day support of IT requirements (Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre) Computer via Microsoft cloud operation security centre Support users across the branch network via phone TeamViewer TeamViewer (remote software); MS Teams Desktop support across the full office infrastructure (local pc; printer/scanner; determine patterns to pro-actively assist with future support Use IT Management information (Microsoft reports)
server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office administration & Remote Support: Provide support to all users in the Group, be it physical or remote support Backups: Device Support: Support hand held and tablet devices on wireless network Configure and support hand held on information security issues Support levels: Share 1st line support with IT Administrator Handle all all escalated 2nd line support Handle all 2nd line support across all branches General: Provide technical