experienced and all-rounder IT Executive to join their management team. Imperative in this role is the previous Encompasses Retail systems, eCommerce, processes, managing 3rd party IT suppliers and providing strategic as direct imports. There is no existing team to manage - it is a strategic and planning role, building and efficiencies. The role does require management of the Service Providers. Overview of the role: With dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and
on projects Proven track record in IT Vendor Management Advanced MS Office Skills and Microsoft Active analytical ability Ability to plan, organize and manage multiple priorities working under pressure to meet procedures, application software and system management tools Management of systems and network environment Leverage resource management Patch management of all servers and end user devices Management of Helpdesk service requests root-cause analysis of service interruptions and establish preventive measures Manage ICT assets and stock
and manage change requirements of low/medium risk and supporting specifications. Define and manage documentation to ensure successful implementation, adoption, training, and monitoring of proposed solutions. Champion development of content that can be used in the training and upskilling of users with regards to various projects. Excellent planning organisational and time management skills. Team player and ability to self-motivate
improvements to the existing products and/or systems and services. Complete assigned development tasks to agreed Excellent planning, organisational and time management skills. Commitment to team success and positive
productivity Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders improve resource requirements & advise the line manager of inefficiencies as they are encountered and work
analyse systems flow, data usage, work processes and service issues. Investigate problem areas and propose solutions